AITD - Over 40 years experience in supporting the learning and development community

Developing Quality Workplace Relationships through Skillful Communication

Online August 21 2019 (12.00)

AITD Lunchtime 2019 Webinar Series

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Mick Crouch

Mick Crouch

Programs Manager

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2019-08-21 - Webinar - Dr Lesley Petersen


Lesley has over twenty-five years’ experience in the learning and development field, specifically building her expertise in the areas of mentoring, evaluation, and research.


Her PhD explored how mentoring provides a support mechanism for professional practice and resulted in the development of an evidence-based mentoring model as a mechanism for supporting professional development and enhancing leadership capabilities across an organisation. Lesley’s international business assists small, medium and large organisations with designing and implementing mentoring programmes that are aligned to the strategic goals of the business and help develop people to reach their full potential.

Key Takeaways

The importance of a person knowing their own communication style and how this influences workplace relationships.
Quality communication is a conduit for knowledge exchange and knowledge transfer.
Methods for applying the 3 cornerstones of effective communication in own organisational context: empathic listening, skilful questioning and strengths-based feedback.








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