AITD - Over 40 years experience in supporting the learning and development community

Cate Schreck

Lightbulb Training Solutions

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Contact details

Cate Schreck

Lightbulb Training Solutions

0408472410

0408472410

Profile details

Cate is the Director of Lightbulb Training Solutions (LTS) who specilaise in the design and delivery of customer service training programs. Cate is passionate about sharing the skills that create harmonious workplaces and delighted customers and will soon be releasing her first book: “The A – Z of Service Excellence” – The Essential guide for Customer Service Superstars Cate has over 30 years of experience working in the finance, retail, employment and training industries and has received many awards for her workplace training, customer service, coaching and mentoring. Cate is considered an influential, inspirational and most importantly accessible workplace trainer who has the rare skill of giving everyone who attends her sessions a feeling of value and sense of pride in their role as a customer service provider. Cate holds qualifications in Business (Frontline Management), Training and Assessment, V.E.T (Disability), Mental Health Social Solutions and Counselling and is a DISC ADVANCED® Accredited Assessor and Facilitator. Cate regularly speaks at national and industry conferences regarding workplace behaviours, communication, service excellence and team work.

New South Wales, Victoria, South Australia, International

Education and Training

Communication, Corporate, Customer Service, Leadership, Learning Styles, Management, Organisational Development, Training Evaluation, Training Techniques, Workplace Health and Safety

External links

  • AITD2017 Pre Release to end December 2016
  • Disc Advanced (June15-May17)
  • Guild (to May 2017)
  • Writers Wanted

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