DIME Customer Service
DIME Customer Service
I am a customer service speaker, trainer and facilitator with over a decade of experience working with organisations to realign their focus and transform their customer service initiatives. I achieve this through my energetic presentation ability, combined with my passion for service excellence which motivates teams and individuals to be progressive and successful in their roles and organisations. I have been fortunate to gain extensive experience while holding a number of customer service leadership and learning roles in large organisations as well as in smaller, locally owned businesses. This broad exposure has therefore given me a solid understanding of business operations and the importance of customer service in achieving sustained, and long-term results. I have worked with senior leaders including boards to create and implement processes that lead to solutions achieving maximum impacts with a holistic approach that facilitates the development of ideas which are carried through to delivery in learning environments. One thing I have never lost sight of is being involved with the frontline areas of customer service. I therefore understand the realities facing employees, including those who work in challenging environments and those who are resistant to change. Organisations that I have worked with have seen increases in their employee satisfaction and retention, decreases in absenteeism, and a notable uplift in unsolicited feedback in response to the levels of customer service. I have been involved in major service culture transformation initiatives and company-wide rebranding. As a result, organisations have not only seen revenue growth but have also been recognised with industry awards for training and customer service excellence. I look forward to being able to share my passion with you and your organisation so that you too can experience progressive successes in customer service, create positive change and transform your customer service!
Australian Capital Territory, New South Wales, Victoria, Queensland, Northern Territory, South Australia, Western Australia, Tasmania, International
Building and Construction, Consumer Goods, Education and Training, Health Care and Social Services, Hospitality, Media and Telecommunications, Mining, Professional Services
Career Planning, Coaching and Mentoring, Communication, Corporate, Customer Service, Leadership, Learning Styles
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