Facilitator, Workplace Trainer and Assessor, Program Development and Evaluation, Assessment Tool Development, Coaching and Mentoring Member Australian Institute of Training & Development (AITD) and, VELG I transitioned to the professional development of others after being involved in the business community in Perth, Sydney, and London.. Since 2000 I have worked with organisations through cultural change, focusing on leadership & management and customer experience. I specialise in project work developing staff through workshops, elearning, and coaching. In addition to facilitation, I have lead the design, development, and evaluation of training programs. Industries have ranged including banking/finance, IT, services, aged care and to a smaller extent retail. Business types have varied (government, non-for-profit, and private sector) which has made me aware of the need to build partnerships through an inclusive approach to fully understand client needs. Many clients have gone through regulatory and/or cultural change which has required emphasis on managers and team leaders to develop their interpersonal and process skills to guide their staff through what can be difficult times to bring their teams successfully through the change to the new normal.
New South Wales
Education and Training, Financial Services
Change Management, Corporate, Customer Service, Leadership, Management, Registered Training Organisation, Training Qualifications, Vocational Education and Training
OUR SPONSORS BECOME A SPONSOR