Personalised Capability at Scale

Krystal Irving | Head of Strategic Capability, ANZ


With recruitment and retention challenges on one front and reskill opportunities on another, ANZ has begun experimenting with different approaches to capability development, with a focus on direct links to career development and achieving measurable business impact.


Krystal Irving

About Krystal

Krystal is the Head of Strategic Capability at ANZ, with nearly two decades of experience in organisational development and all facets of learning.

She is currently accountable for overseeing development of ANZ’s critical people capabilities, and also has deep experience in and a passion for leadership strategy and development.