Reimagining Inductions: Harnessing data and service design practices for successful onboarding

In this webinar, the speaker delves deeply into the evolving landscape of B2B retail onboarding, especially focusing on frontline workers. By chronicling a multi-year journey that navigated through challenges like COVID and adapting to rapid business changes, the speaker highlights the essential nature of innovative onboarding techniques. Participants learn about the significance of team assembly, the nuances of service design, and the transformative power of data-driven decisions.

With real-world case studies, the presentation emphasizes the importance of listening to employees and creating tailored onboarding experiences. The concluding segments focus on the imperative to convince stakeholders of the value in investing in comprehensive onboarding, showcasing impressive results even in the program's infancy. For learners, this presentation offers an invaluable blueprint for adapting, innovating, and thriving in today's dynamic business environment.

Key Takeaways:

1.       In the face of evolving business challenges, innovative onboarding embedded in service design thinking is imperative.

2.       Using data to guide onboarding decisions can secure stakeholder buy-in and showcase tangible benefits.

3.       The path to optimal onboarding is non-linear, demanding continuous adaptation and a willingness to learn from each phase.

Presenter:

Gareth Killeen

Gareth is a commercial and strategic senior HR leader with a passion for delivering amazing employee experiences. He has experience in building and scaling high-performing teams and driving organisational change across numerous sectors.

Gareth has a strong track record of building transformative P&C functions that positively impact people performance and workplace culture. As a leader of People teams for over ten years, he is known for creating agile structures that foster innovative solutions, turning business goals into exceptional people experiences.

One of the principal questions he wrestles with is “How can we support our people to perform at their best, when jobs, roles, markets, technologies and knowledge requirements are constantly changing?”

Please Note:

• Registrations close: 16 August 2023
• Time listed is AEST
• Please note that Zoom links will be emailed to registered attendees one day prior to the webinar.

By registering for this course, you are agreeing to our terms and conditions.